Hyatt Regency Kuantan Resort

The pool was so lovely. The beach was really nice and very close. The fried kueyteow for room dining was lovely too. Love the bathroom. Facial soap is something nice.

Beach Resort - we found the landscaping beautiful, beach is clean, 2 pools one with bar is just chill, staff is friendly and room is spacious. The air con is nicely cold we can really sleep well in the comfortable bed. Guests in the hotel are half family and half business when we were there. Check in process is good and we got a free validated ticket for car park. We didn’t have a free breakfast for our daughter that morning as she slept till end of buffet but hotel staff is flexible enough to let her get a simple dish and we can paid it as ala-carte. Just a short walk from hotel , is a square with small shops, Starbucks and McD. The evening walk at the boulevard is nice too.

The resort was excellent in many aspects. Firstly, it was located, outside yet not far from the city centre, at Telok Chempedak which was a very happening beach in Kuantan. It was convenient to drive to nearby eating places and sightseeing spots. Secondly, the staff were nice and helpful. The resort facilities were good. We liked that there were two swimming pools. The entire resort was barrier-free. Third, thumbs up for the room cleaning team. The room including the bathroom / toilet is clean and neat every day after we came back from outings.

From the moment I arrived to the day I checked out, everything was exceptional. The staff were absolutely outstanding — warm, welcoming, and always willing to help even though my mum had some health issues which in need for a late check out. Every interaction felt genuine, and they went above and beyond to make me feel comfortable. Special thanks to Emma, CS Manager and Najmi at the Reception counter for their attentiveness and professionalism. They were very thoughtful and tried to accommodate my request until we ready to check out. The hotel has a beautiful, relaxing ambiance. Whether it was the calming music in the lobby, the stylish decor , everything contributed to a truly tranquil experience. It felt like a luxurious escape from everyday life. I had my room on the ground floor facing the sea as per requested. The cleanliness was impeccable. My room was spotless, with fresh linens and a perfectly maintained bathroom. The common areas were equally pristine, and I could tell that hygiene and cleanliness were a top priority for the hotel. The amenities provided were thoughtful and high-quality. From the food selections for breakfast to the pool, everything was top-notch. This hotel made my vacation feel extra special. Every detail was considered, and the warmth of the staff truly elevated the experience. I wouldn’t hesitate to return or recommend it to anyone looking for a flawless stay. Thank you, Hyatt Regency Teluk Cempedak, for the incredible hospitality!

Front desk staff was very helpful. Special mention for Encik Muhammad. Booking.com had advertised the family room as having "1 extra large double bed, 1 double bed and 1 single bed". It was actually 1 double bed, 1 day bed and 1 sofa bed. There were no sheets, no blankets and no pillows provided. We were shocked when we checked-in. Mr Muhammad listed to patiently to our situation and was very assuring that he will help settle our situation.